Change your Wassla plan

You can upgrade, downgrade, or change billing cycle at any time. Changes take effect immediately for upgrades and at the next renewal for downgrades, and we pro-rate the bill for the current period so you only pay for what you actually use.

Open the Billing page

In the workspace sidebar, click Billing. The current plan card shows your tier, credit balance, renewal date, and a breakdown of credits consumed month-to-date by metric (text replies, voice minutes, OCR pages, embeddings).

Click "Change plan"

Pick the new plan from the picker. The picker shows the price difference, the credit difference, the per-unit overage rates, and any new features unlocked or removed by the change. A diff preview at the bottom shows exactly what your next invoice will look like before you commit, including any one-time pro-ration line and the new recurring base.

Confirm the change

Confirm the upgrade or downgrade. Wassla pro-rates the bill through Paddle: an upgrade charges the prorated difference between the two plans today (calculated to the day remaining in your current cycle), and a downgrade credits the prorated difference toward your next invoice as an account credit. Your existing credit balance carries forward in full — upgrades never reset it, and downgrades never confiscate unused credits you already paid for.

When the new plan takes effect

Upgrades take effect the moment Paddle confirms the charge (typically within a few seconds); the new feature set, higher caps, and monthly credit grant are available immediately. Downgrades schedule for the end of your current billing cycle so you keep paid-for features and caps through the date you already paid for — the picker shows the effective-date preview before you confirm. You can cancel a scheduled downgrade any time before the cycle ends from the Billing page.

Verify the new plan is active

The Billing page updates immediately for upgrades, or shows a "Scheduled change" banner with the effective date for downgrades. Your new credit balance is available within seconds for upgrades. The change is recorded in the audit log under Settings → Audit log with the actor, timestamp, and before/after plan so finance can reconcile against the Paddle invoice.

What happens to existing credits

Existing credits are workspace-scoped, never plan-scoped. When you change plans, the unused credit balance carries forward in full and the new plan's monthly grant is added on top at the next renewal date. There is no expiry on credits purchased through a one-time top-up. Monthly grant credits behave the same way as top-up credits at the spend layer (debited atomically through the sharded RPC) so you do not need to track them separately for accounting; the audit log captures the source of every grant for downstream reconciliation if you do.

Switching billing cycle

If you switch from monthly to annual (or vice versa), the same proration math applies — Paddle charges the prorated difference today and the new cycle anchor is set to the change date. Annual plans bill once with the documented annual discount; monthly plans bill on the same day every month. You can switch cycle without changing tier from the picker's "Billing cycle" toggle.